We know every one would have some most frequently asked questions up to every services providers. So we have tried to pre-answered most of the common question you might ask to know. But if still something you want to know or inquire about, please Contact Us submitting a simple form so we will get back to you within an hour or little so.
Is there any chances to try Cut Out Quick services before submit my order?
Yes, sure! We appreciate that. We offer a FREE TRIAL for first two images before make order. You can go to the Free Trial page to submit your two of images to try our services.
Will my images will be keep secure?
We are very concern about privacy of every image which client sent to us. After a specific time(maybe monthly) we destroy all our local images. And we don’t use any image for online or offline presence without prior permission.
Can I pay by PayPal or using my Credit Card?
Yes, we accept cross payment from PayPal and Credit Card like Master Card, VISA, Amex etc. as well as 2CO, Skrill, Payza.
Do COQ know eBay or Amazon image editing requirement well?
Yes Cut Out Quick is a offshore Image Editing agency worked with a lot of eCommerce store owner and met their marketplace requirement. We are just master on eBay Amazon image editing.
Do Cut Out Quick provide/supply FTP account?
Yes! They prefer and provide an FTP account with unlimited space. Cu Out Quick use up to 256 bit encryption with their server/host via a Comodo SSL. So you can feel secure to using their FTP/site.
Can I send image via Dropbox, WeTransfer or HIGHTAIL?
We prefer to provide our secure and unlimited spaced FTP account. But if you want to send your photos by Dropbox, WeTransfer or HIGHTAIL, you are welcome.
Can I send my images as a link of AWS?
Sure! Amazon Web Service is a great cloud drive that many store owner use. You can share the link, make sure the link is public and the linked image folder downloadable.
How about Camera RAW formal if I send?
We believe Camera RAW format comes with color format file. If possible, please try to supply us JPG, TIFF, CR2 etc file, no matter about resolution. If you send latest NEF or very latest other Camera RAW files, we may open that into Photoshop CC and convert to your desired back format. Sometimes, the process could loss some color variation. So please try to send files after converting them into a common format that is supported by latest Photoshop or Lightroom.
With what format the resulted image will turnaround?
That’s your choice. If we did not received any specific instruction about returning format, we will supply in JPG(for white, original or solid background) or PNG(for transparent). Please write us a brief line what format you wants back your files with. Maybe a small additional charge will add for layered files.
What is COQ’s working hour or availability schedule?
Cut Out Quick works near 24 hours in a day, 7 days in a week, and 365 in a year. Just knock us for any image editing assistance.
Is there any quick Express Service facility?
Yes, we can deliver the image with expedited time frame with maximum priority. But this process may take a extra cost. Please don’t be hesitate to tell us your deadline if have any.
Can I pay the bill weekly or monthly basis?
We offer this facility only for regular client who send daily or a weekly basis images for getting edited. And this is allowed for bulk image processing agency too. If you think you would have regular images, please Contact Us.
How much image I could send at a time?
You can order even for a single image. Single, thousand or thousands of, no matter, we are a team working together maintaining three cycle team working shift. So we could handle even very large image volume. But don’t worry to send even a single one. We are caring about every job.
Is there any hourly basis hiring facility?
If you want a quote for hour basis for one designer, yes we have that facility. Our regular hourly rate is $8.00 but if you have complex tasks and need a depth expert hand like ‘for high end retouch’ then the charge would be increase. Please contact us for a quotation for your specific requirements.
Can I trust COQ team that my image will not use for marketing or any other purpose?
Your every single image is copyrighted to you. And our production team has not facilitated to use any flash drive even. Our admin guy download clients image and send them to productions machine via LAN sharing, team work on those and give a buzz on QC. QC guy notify Admin again when they finish checking the quality properly. And admin send them back to client. That’s the secure process. We don’t use any of images for our any of use online or offline. And we destroy all images every month from our local drive and FTP.